Advanced Access is company that builds template websites for Realtors. They sell you on their websites and how they will optimize your website to be “search engine friendly”, meaning that the site will place high in the search engine rankings.
What they don’t tell you is how their service is horrible and if they do not build the website the way it was promised- they will not do anything about it. They are well-practiced at apologizing, but don’t deliver on any solutions. While I was talking to the salesperson I was told all about how wonderful they were and how they pride themselves on their service. He told me about their 30-day money back guarantee and if I was unhappy about anything I could cancel the deal. What I experienced was very different…
They do not care about you after you have paid.
I paid for their top-of-the-line program, apparently the very best service and site possible from them. This cost me about $3000, plus whatever I wanted to pay for links and ads and such.
I was told they would build a website and optimize it for home searches in Salt lake City, Utah, but because they already have another client with Salt Lake City as their main city that they would make another city my “main” city, but it would still be completely optimized for Salt Lake City and really wouldn’t matter which city was named as my primary.
This was a lie. The site was built around another city and when I asked them to optimize it for Salt Lake City, as promised I was told they wouldn’t because another client had a site optimized for Salt Lake. I went over exactly what the sales person had told me and the service personnel said the salespeople would never have told me what they did and they would not do anything about it. The website was built as a template and the linking strategy and optimization would be according to their program and I could cancel or just accept their program.
They have a 30-day money-back policy, but it took them longer than that to even put the site together. In fact the site is still not completed and it has been about 60 days. When I informed Eric Mendes (a service rep) about this I was told the 30 day policy began the day I signed up, no matter how long it took them to build the site. He was not willing to discuss my concerns or offer any solutions.
So even if the product is not available to see, the policy expires. I called back and asked for Eric’s supervisor. They directed me to Casey Griswold, who informed me that he was, in fact Eric’s supervisor and after explaining the situation he told me that he didn’t care whether the product was what I was promised and the 30 days had expired and if I wasn’t happy I could cancel the website, but will receive no refund or concession of any sort.
I told him that I work with a lot of agents and couldn’t understand why they would want to give such horrible service to someone who could refer a lot of agents their way, to which he responded that he didn’t care.
Their business is built from online leads, not from referrals, and I don’t see this changing with the horrible service and ridiculous policies they have. Not only will I never do business with Advanced Access again, but I will let everyone I know about my experience and how I think Advanced Access, Eric Mendes, and Casey Griswold have bad business sense and no respect for their paying customers once the credit card has been charged.
Advanced Access= Buyer Beware
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