They are now all but defunct (or pretending they were never low-service) now because of your most critical point above: Square peg, round hole.

Real estate has always been a people business and a society. As much as I HATE the diatribe, fake optimism for the current market, and general BS of our local tour meetings, I am there every single week rubbing shoulders, pitching my listings, looking for the right deal for a buyer, and just generally connecting with the rest of the local realtor base.

Dont get me wrong technology and the internet are remarkable and can dramatically improve our services to our clients yet if you are an internet only broker and only develop relationships with clients virtually you need to stick to selling virtual real estate. Ive hear that the Sims games are getting really real these days.

Have fun computer brokers. Brian Jones and the Burns and Jones Group of Prudential Colorado are now and will always be REALTORS in the real world and keep selling REAL estate.

http://tinyurl.com/2tcnbl

I think NAIR is near:

http://tinyurl.com/3c3uwo

You know I’ve always liked you, and I’ve defended you and your model when many were attacking. If you had to change the logo, I understand, but don’t fool yourself into thinking that increased traffic means anything more than just traffic.

Much of your traffic is from real estate people or people just curious because of your PR. Sure, any traffic is good, but buyer/seller traffic when they are buyers/sellers is real traffic.

Redfin (and some others) still haven’t realized that cramming as much information into as small of a space as possible is not really what inspires people. It doesn’t really matter. It’s not the information that matters, it’s the experience.

Redfin used to be something different than it is today, and different than where it seems to be going… you changed more than the logo. And I didn’t say the site is worse, I said the logo is worse. But, probably, the site is worse. It used to have a charm that has been replaced with a corporate feel. The map was amazing when you created it yourself, in fact it was the best part of the site.

I understand completely that you are probably feeling pressure from the investors, I’ve posted about that before, but you’re trying to grow your business in spite of the industry, instead of with it’s support, and that may not be the most prudent business plan.

Real estate is an inter-dependant industry and PR that alienates everyone else around you for the sake of fitting in with some self-created niche of techies who want to buy real estate, doesn’t make sense.

The biggest challenge Redfin has is that it is a technology company (square peg) trying to fit into a real estate community (round hole), but you’re beating down the industry while you complain that it doesn’t love you.

Glenn I think you’re a good guy and a great speaker. We’ve had beers together and we’ve agreed more than disagreed. I’ve always wished you well, and I still do. But, frankly, the evolution of Redfin seems to contradict your message.